Michael G Ltv

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Verified Reviewer
| map-marker Radnor, Pennsylvania

Do not buy Power Spec computers

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Hello everyone, I recommend never buying a power spec computer. I originally gave Microcenter a five-star rating because of the help and kindness of Dara McKenzie in customer relations at the corporate office and the help of a certain manager at the St.

David Store. But after today’s phone call with customer relations at corporate, I spoke with a rude, name calling individual by the name of Josh who called me a liar, and he proceeded to tell me if I want my computer fixed I have to pay for it even though I still had a year of technical support.

I am going to share my story about my experience I had with Microcenter in St. George’s store, you can be the judge. I purchased my 1st computer in August of 2019 and since that time I have been given 8 different computers.

1st computer would not boot up.

2nd computer was an open box they said it worked fine I get it home and it would not update windows 10 had errors and would not boot.

3rd computer fans would not turn off brought it back they tested it and they could not get the fans to turn off they were running at high speed, so they decided to replace it with another computer.

3rd computer fans would not turn on took it back they checked it out and they decided to replace the fans in the store took 20 minutes I get the computer home and would not update windows 10 and would not boot took it back to store.

4th computer right out of the box they tested in-store and fans would not turn on they replaced the fans with the fans from the other fans they replaced on the other computer.

5th computer would not update again errors not recognizing my monitors, froze up.

6th computer they gave me a G433 I get home and the cooling fan for the CPU was laying inside the computer case not connected I had to drive back 45 minutes before they closed and the manager reinstalled the fan and tightened it, something told me this wasn't a good sign again, after a week the video card failed they tested in-store and they agreed I was told they did not have another G433 salesman convinced me to purchase an iMac 27" this was now my...

7th computer, salesman said it was better than the computers I had, I find out it was slower, much slower than the g433 and would not do the video editing I needed to do.

At this point i was a little upset that their sales man told me that the iMac 27" computer would do what i needed it to do and all the computers that failed, I decided to contact customer relations to let them know what has been happening. Everything was handled professionally by Dara McKenzie with the utmost respect she made arrangements to return this computer, I returned to the store and they asked what i wanted to do I said I want a computer that is going to work I mentioned I really like the G433 and that's what I wanted but I was told they did not have any G433’S in stock, they said they got new ones in stock and I said are you sure they will work they assured me that they would I took my 8th computer home on September 13th, 2019 and everything was working great until I did the updates on October 24th up to this point I paused all updates and then on October 24th 2019 I turned on the updates and things started acting up again. I contacted Microcenter tech support they wanted me to reinstall windows like other times before and that never resolved anything it still was causing the same problems audio going out, USB’s not recognizing my external drive, I called tech support and they said to update the drivers so I updated the video card from Nvidia and updated the audio drivers still problems. Microcenter tech said to bring in the computer as they have said in the past and I already knew all they were going to do is give me another computer and the problem would not be resolved.

Tech support also told me it could be an update software problem to contact Microsoft so I did and Microsoft logged on to my machine and noticed problems and that I possibly needed to update my bios.

I contacted ASRock the motherboard manufacturer and they walked me through the update but still had problems. Microsoft called me back because they opened a ticket for me to speak with a level 2 tech he said to bring in my computer to their service center and they would try to fix the problem for me after 3 days I picked up my computer they told me that they did a complete clean install and updated all the drivers. I was also told that there could be a conflict with their windows software and hardware like the motherboard.

I contacted micro center tech support and they said to reinstall Windows I said Microsoft had me install windows a clean install. All Microcenter techs do is tell you to reinstall windows or bring in the computer.

I personally believe that it is the cheap $70.00 motherboard they put in these Power Spec computers that are not compatible with Windows software just my opinion.

So I am recommending not to by a Power Spec computer or deal with Microcenter customer relations person Josh.

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Cons:
  • Josh from customer relations
  • 3 months of trouble
  • 8 computers never worked
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

6 comments
Guest

My previous gaming build was a powerspec heavily upgraded but it still runs and now is being using used by son. It's about a decade old and the only part failure was a power supply about 6 years in.

While the model number is well worn off the sticker, I do know it's a second gen I5 2500k. My current computer is the G433 with minor upgrades, I have had it about 2 or 3 years now. The only Issue I had was a exhaust fan gave out.

When pricing out parts there wasn't a way to get a I7 9700k and a 2080 anywhere close to the cost of the G433 and that wasn't even including NVME storage Another commenter said they were built by Asus this isn't true they are made by Microcenter. Due to there pricing and decent price, I would recommend to anyone who isn't looking for a custom build.

Guest

Powerspec pc's are one of the best ever and really they are made and manufactured by Asus. If there was a problem, either you bought a refurb pc and did not know it and it had issues to begin with or the issue was a picnic, meaning, prob in chair, not in computer

Michael G Ltv
reply icon Replying to comment of Guest-1824618

Let me guess this is some one from powerspec making this comment because it seems that's exactly what they tried to tell me at the store where i purchased it and as for being the best well other computer manufactures have said other wise. Six computers later all replaced because they would not work on them and when they said they were going to replace the seventh computer i said no i want this computer it is everything I wanted in a computer all the specs and hardware.

So they refused to fix it again. I finally took it to Microsoft store and they found all types of things that needed to be fixed and updated and they fixed my final seventh computer and because I did have Microsoft work on it they said I voided the warranty. It's ok I have read other reviews on their website and others have experienced the same problem with them not fixing their computers and just replace them. I read a review that a guy had four computers replaced before it finally worked.

My computer now runs great and I have great support from Microsoft store. And as for the User in the chair, I have been building and working on computers for years as a tech even in my business, I didn't want to build another computer this time around I wanted something already built with the specs I wanted and hardware, I could have figured out what was wrong with this computer but I didn't want to work on this computer, because I didn't want to void the warranty. The end result is still the same anyone who is buying powerspec pc's is going to face the same problems they only want their bios on it and their software.

Thank you for the comment greatly aprreciated you gave me another opportunity to share more about powerspec computers. God bless you I hope Powerspec has resolved this problem

Michael G Ltv
reply icon Replying to comment of Guest-1824618

Oh wanted to add that you lied about powerspec computers being made by Asus, they said they never heard of powerspec computers and that they are made by Micro Center.

Guest
reply icon Replying to comment of Guest-1824618

Powerspec is kind *** First off its all chinese *** Second off its cheaper just to build your own for about the same amount

Guest

Yep

View more comments (5)
Glenn R Ovb

I can not get dell to repair my computer under warranty

Dell acknowledged that the computer was to be repaired under warranty but has never scheduled where and when that would happen. This has been going on since february
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Brighton, Massachusetts

Not givin changee back when you purchase anything with cash

went to micro center in Cambridge ma. and paid cash for my purchase , they told me they could not give you back change ,only in the form of a card like a gift card it not that they don't have mopney to give you its just that they dfont want to give you bback change even if you return some thing , they should not be aceptin goood old fashion way of paying cash if the y cant give you back cash
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1 comment
Guest

Actually I work for Walgreens and MANY stores are doing this there is a national change shortage. We currently only receive $100 in change a day the Burger King next door only $50 and the nearby Taco Bell has already stopped taking and giving change all together. Many businesses in my area have signs explicitly stating if paying cash please have exact change or they may not be able to properly give you change back.

joe Taa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yonkers, New York

Micro sd cards

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Updated by user Apr 03, 2020

NEVER AGAIN. I will notify everyone I know as well.

Original review Apr 03, 2020
BUYER BEWARE! This is ridiculous! This is the 4th micro sd card to stop working with all my storage on them. Now unrecognizable on any reader/phone or computer. What gives??? Buyer Beware! Disgraceful to say the least.
View full review
Loss:
$100000
Pros:
  • Big store
Cons:
  • Inferior micro sd cards

Preferred solution: where is my files now?? Priceless memories..

User's recommendation: Do not buy unless your willing to lose all pics and files.

Anonymous
map-marker Elmhurst, Illinois

Service

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Bought my wife a new HP computer. Nothing but problems with transferring data from old computer. Three months later and four return visits to the techs and still problems. In a hurry to get you out the door. Never again.
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User's recommendation: Go else where.

Gary S Efl
map-marker New York, New York

Serious Concern with Brooklyn NY location

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Cant get through on any of their numbers for over a week. Company is open, but non responsive.
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Preferred solution: Apology

User's recommendation: Make sure that you have other companies that you can buy from. This company doesnt support their customers after the purchase. BEWARE !

Anonymous
map-marker Johannesburg, Gauteng

Sales department

Hello Admin. i will like to make a company order via calling....
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User's recommendation: A friend

Devonian W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Careful what you order online from microcenter do your research.

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Careful what you order online for in store pick up from micro center do your research. Damaged or returned used goods are pushed to be picked. This business is a hobby shop where customers tamper with items it's best to buy in person get extended warranty.
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Loss:
$30
Pros:
  • Hobby shop
Cons:
  • Overpriced out of date damaged goods
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Scott F Zhf

Gen. mgr. Tom Welsh

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Updated by user Oct 07, 2019

NO CUSTOMER SERVICE REP. HAS RETURNED MY CALL.

KARRY SAID SHE WOULD TALK TO TOM THEN GET WITH ME AND THATS NOT HAPPENED. THAT WAS LABOR DAY!

Original review Sep 07, 2019
Went in to buy a flat panel tv, sound bar wall mount and installation( sales people on floor did a great job) I wanted to schedule an appt. for a later installation(all paid in advance) Tom Welsh comes over without sales rep, and did not introduce himself and said ,NO DEAL NO DEAL, i SAID WHO ARE YOU ?

DO YOU KNOW WHAT I SAID YOU SHOULD LISTEN TO MY DEAL HE SAID NO DEAL! I SAID IM PAYING FOR EVERYTHING TODAY BUT I NEED TO PAINT MY ROOM THEN CALL FOR APPT. FOR INSTALL. HE SAID NO DEAL AND WALKED AWAY,I THANKED SALES MAN FOR EVEYTHING BUT HE LOST SALE BECAUSE OF TOM WELSH.I WAS GOING TO LEAVE BUT DECIDED TO STOP AND TALK TO CUST.

SERVICE TECH BY CHECKOUT I EXPLAINED THE AFOREMENTIONED AND HERE COMES TOM STOPPING BY TO LISTEN IN I TOLD HIM GO ON YOU HAD YOUR CHANCE AS I WAS LEAVING HE TOLD ME GET OUT . I SAID *** YOU YOUR FIRED YOU LEAVE. THAT NIGHT I CALLED TECH SERVICE , THEN NEXT DAY CUSTOMER SERVICE HEADQUARTERS, THEY WERE SUPPOSED TO CALL ME BACK AND HAVENT .

THEN I GOT ON LINKED IN SENT EMAIL TO C.E.O. STILL NO RESPONSE
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Pros:
  • Sales people
  • Products
  • Techs
Reason of review:
Poor customer service

Preferred solution: FIRE TOM WELSH

1 comment
Guest

Nazicenter doesn't welcome blacks in the store. Your money is worth nothing there they don't serve blacks period!

If you want to experience Jim Crow in 2019 simply try to shop there.

This is the realty of living in Colorado and the law protects their discriminatory behavior! Micro Center 8000 East Quincy Avenue Denver, CO 80237 General Manager: Aaron Nolte (303) 302-****

Oluwatobi Ihb
map-marker District 4, Maryland

Tried to charge $100 to reinstall macos

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Literally bought a new IMAC with Applecare yesterday. While updating to the newest version of Catalina, something happened and the OS install failed. Searched online on Apple for the genius bar and Micro Center claimed they are authorized and the closest to me. Took it there and they tell me it's a software issue and want $100 to get it back to factory settings. Even if I didn't buy 3 years of Applecare YESTERDAY, 90 days complimentary service is included.
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Cons:
  • Trying to take advantage of people
1 comment
Guest

Your first mistake updating to Catalina. Second mistake going through microcenter with an IMac

rich w Feb
map-marker Paterson, New Jersey

Bad experience

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Many issues that were not addressed. I went to Micro Center in order to purchase a new computer. Why the staff especially Peter were very helpful, the service AFTER THE SALE IS TERRIBLE! They are great before making the sale, but after not good at all. I brought the computer home in which I paid extra for a hard drive to be swapped over. I realized the hard drive was not being recognized by the computer and the front USB hubs were not working. Since I own a business and had to travel about 2 hours to get to Micro Center, I figured I would call my tech guy to look at it due to time/distance etc. The front 2 hubs on the USB were never connected to the computer. The hard drive wire was loose so it was not making a connection and not reading the drive. Simple fixes but these should have BEEN TESTED BEFORE THE COMPUTER WAS RELEASED! I was sold a cable that did not work with this computer. I wanted to run three monitors and needed everything to be given to me by a salesman since I am not knowledgeable of all the components. I called Micro Center Ohio since I was told that day the phones were acting "odd" and "down" in the Paterson store. I was trying to do a return by mail since it was not my fault of the item purchased. I was told a manager would call me back but they never did. I bought two computers back to back and spent thousand of dollars over a two day period. Is this the kind of service that you want when you spend your hard money at this store? I would like these problems rectified and I would change my opinion about this store, but owning a business myself, the service AFTER THE SALE is just as important before the sale. This is where the company falls short.
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Pros:
  • Large choice
Cons:
  • Overall service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I'm familiar with this location have to be careful many items are overpriced old stock. Especially GPU & CPU prices delivery service unreliable don't do pick up service as you'll get used or returned & damaged goods.

Zach R Wkt
map-marker Sharonville, Ohio

Scammed by "replacement plan"

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Last summer I bought an Oculus Rift and after a long sales pitch and empty promises I also added the "2 year replacement plan" for $80. Yesterday, just over a year later, I brought it back due to a few issues I was having hoping for a replacement or gift card. After the almost 2 hour drive they told me there was nothing they could to that day so I had to leave it over night and come back to get my gift card which is ridiculous in the first place. This morning i got a call saying my warranty only covered the one year manufacturer defects and that they were closing my ticket. Now I have no Rift as its two hours away, I was lied to, my money was stolen and my time was wasted. Horrible experience.
View full review
Loss:
$480
Pros:
  • Price and selection
Cons:
  • Crooked and untrained
  • Overall service
Reason of review:
Warranty issue

Preferred solution: I just want what was sold to me

1 comment
Guest

Damn baited & switched on.

Anonymous
map-marker Houston, Texas

Non returnable MS windows 10 after 5 days and with receipt

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The only reason I purchased windows 10 usb 32/64 from Microcenter was their website stated it was returnable within 30 days. I only purchased this as a last resort to get my Dell 580 up and running again to no avail.

Therefore, I purchased a new Dell 3670 online with dell to save $170 for their labor day promo. Come to find out when I went back to return the Windows 10 today, I was basically made a fool and for spending $150 (with tax) for a product I cannot use and no longer need. Even the Return merchandise CSR said he bought a Win 10 key for $5 on ebay. The management was basically "your problem now".

I will never purchase another item from Microcenter and hope they too go out of business. I tried to do the right thing and PURCHASE a valid windows 10 key to make my windows 7 computer work again after attempting to restore from factory which it would not. I have spent 2 months working on this and then $150 down the drain. So angry.

Your Houston, TX staff could not give a crap and kept telling me it was returnable... if un opened. Obviously it was opened so why keep rubbing that into my wound? I should have been like the crooks and had the package resealed in cellophane and returned as un opened.

I still might. I am so angry to just throw away $150. Your website needs to be CLEAR ABOUT YOUR RETURN POLICY'S WITH MS PRODUCTS. Do you honestly think I would have wasted $150 on purpose?

I am so mad at myself for being stupid and doing the right thing. NEVER AGAIN.

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Anonymous
map-marker Richmond, Virginia

This is ***

Today is Wednesday. On Sunday, I dropped my laptop off to be repaired because it wouldn’t turn on. I’ve called everyday asking about the progress, and they keep saying they’re doing the diagnostic, but it isn’t turning on. That’s the reason I brought it there in the first place. If you can’t figure out how to get it on, what the *** is the point of offering to repair it.
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Reason of review:
Order processing issue
Anonymous
map-marker Detroit, Michigan

Complain

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I felt like I was treated wrong in one of your store in Michigan. The manger were rude and the staff.
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2 comments
Guest

Nazicenter doesn't welcome blacks in the store. Your money is worth nothing there they don't serve blacks period!

If you want to experience Jim Crow in 2019 simply try to shop there.

This is the realty of living in Colorado and the law protects their discriminatory behavior! Micro Center 8000 East Quincy Avenue Denver, CO 80237 General Manager: Aaron Nolte (303) 302-****

Guest

Well then I guess it’s wonderful that you explained what happens to everyone. Oh wait, you didn’t.

Hey mouthbreather you’re not on a site that the company YOU are whining about is going to see!!! You’re in the wrong website. If you wish to make a complaint then go to the correct website!!!! And when you do get to post please understand that they have no idea what YOU FELT!!

Your feelings are not their problem. You claim rude with NOTHING to show how they were rude. Were you perhaps told that word NO? Did you try a go around their policies?

I have found that roughly 95% of “Rude” complaints are one of those two issues. You were told NO and you turn that NO it them being rude for not giving you your way. Or you did like many do and attempted a return without a receipt or far beyond the return date. And when told NO you once again claim they are rude.

So get your story straight and then post. Also contact THEM!!!

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